Bug on Google Play

[Meg']

Hello!

One of the player got this error:

Code: Select all

Build fingerprint: 'samsung/j1pop3gjv/j1pop3g:4.4.4/KTU84P/J110HXXU0AOGA:user/release-keys'
Revision: '4'
pid: 19624, tid: 19653, name: SDLThread  >>> fr.outlook.creation_mgout.ad <<<
signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 00000000
    r0 00001150  r1 55b08be4  r2 00000004  r3 00001150
    r4 55b08be4  r5 55ada354  r6 575079e1  r7 00ffffff
    r8 56c17ae8  r9 56b19fb8  sl 56b12330  fp 56c17afc
    ip 73646c65  sp 56c179b0  lr 559e702c  pc 00000000  cpsr 20000030
    d0  69665f64656d6165  d1  6e69206e6f69736c
    d2  6f6974616d726f64  d3  6e20612073612073
    d4  0000000000000000  d5  0000000055b19558
    d6  0000000000000000  d7  0000000000000000
    d8  0000000000000000  d9  0000000000000000
    d10 0000000000000000  d11 0000000000000000
    d12 0000000000000000  d13 0000000000000000
    d14 0000000000000000  d15 0000000000000000
    d16 0000000000000001  d17 0000000000000000
    d18 0000000000000000  d19 00ffffff00ffffff
    d20 00ffffff00ffffff  d21 00ffffff00ffffff
    d22 00ffffff00ffffff  d23 00ffffff00ffffff
    d24 00ffffff00ffffff  d25 00ffffff00ffffff
    d26 00ffffff00ffffff  d27 00ffffff00ffffff
    d28 00ffffff00ffffff  d29 00ffffff00ffffff
    d30 00ffffff00ffffff  d31 00ffffff00ffffff
    scr 20000010

backtrace:
    #00  pc 00000000  <unknown>
    #01  pc 00167028  /mnt/asec/fr.outlook.creation_mgout.ad-1/lib/libpython2.7.so (_PySys_Init+3408)

code around pc:
    00000000 ffffffff ffffffff ffffffff ffffffff  
    00000010 ffffffff ffffffff ffffffff ffffffff  
    00000020 ffffffff ffffffff ffffffff ffffffff  
    00000030 ffffffff ffffffff ffffffff ffffffff  
    00000040 ffffffff ffffffff ffffffff ffffffff  
    00000050 ffffffff ffffffff ffffffff ffffffff  
    00000060 ffffffff ffffffff ffffffff ffffffff  
    00000070 ffffffff ffffffff ffffffff ffffffff  
    00000080 ffffffff ffffffff ffffffff ffffffff  
    00000090 ffffffff ffffffff ffffffff ffffffff  
    000000a0 ffffffff ffffffff ffffffff ffffffff  
    000000b0 ffffffff ffffffff ffffffff ffffffff  
    000000c0 ffffffff ffffffff ffffffff ffffffff  
    000000d0 ffffffff ffffffff ffffffff ffffffff  
    000000e0 ffffffff ffffffff ffffffff ffffffff  
    000000f0 ffffffff ffffffff ffffffff ffffffff  

code around lr:
    559e700c e59f3300 e08f3003 e1a00003 e59f32f8  
    559e701c e08f3003 e1a01003 ebfd364c ebfffc41  
    559e702c e58d007c e59d307c e3530000 0a000005  
    559e703c e59d008c e59f32d4 e08f3003 e1a01003  
    559e704c e59d207c ebfc9e9e e59d307c e3530000  
    559e705c 0a00000d e59d307c e5933000 e2432001  
    559e706c e59d307c e5832000 e59d307c e5933000  
    559e707c e3530000 1a000004 e59d307c e5933004  
    559e708c e5933018 e59d007c e12fff33 e59f3280  
    559e709c e08f3003 e3a02000 e5832094 e59f3274  
    559e70ac e08f3003 e3a02000 e583209c e59f3268  
    559e70bc e08f3003 e593300c e3530000 1a000006  
    559e70cc e59f3258 e08f3003 e1a00003 e59f3250  
    559e70dc e08f3003 e1a01003 ebfd361c ebfffb14  
    559e70ec e58d007c e59d307c e3530000 0a000005  
    559e70fc e59d008c e59f322c e08f3003 e1a01003  

Can anyone help me understand what it means and solve it? Thank you in advance!

[PyTom]

No clue. Is there any log data?

[Meg']

Those are the only informations I got.

I also have this report about the crash:

Package Name,Crash Report Date And Time,Crash Report Millis Since Epoch,Device,Android OS Version,App Version Name,App Version Code,Exception Class Name,Exception Message,Throwing File Name,Throwing Class Name,Throwing Method Name,Throwing Line Number,Native Crash Library,Native Crash Location,Crash Link

fr.outlook.creation_mgout.ad,2016-03-18T17:11:10Z,1458321070478,j1pop3g,19,4,8,Native crash,Segmentation fault,unknown,unknown,unknown,0,<unknown>,"<unknown>, /mnt/asec/fr.outlook.creation_mgout.ad-1/lib/libpython2.7.so (_PySys_Init+3408)",https://play.google.com/apps/publish?de ... d925f5c334

Does it help?