Crashing fixed by clearing cache

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Sierra Lee
Posts: 41
Joined: Thu Dec 22, 2016 2:00 am

Crashing fixed by clearing cache

#1 Post by Sierra Lee » Fri Oct 05, 2018 2:10 pm

I have a user report that I haven't replicated myself, but it is happening regularly for them with a new game. The game crashes or stops responding on start, and isn't fixed until the game's cache folder is emptied - this then occurs repeatedly. I will paste the text dump they sent me below. Could this relate to any known issue, or are there best practices I could use that might avoid such crashes?
Problem signature:
Problem Event Name: APPCRASH
Application Name: Crimson Gray 1.5.exe
Application Version:
Application Timestamp: 58942445
Fault Module Name: StackHash_0a9e
Fault Module Version:
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 046bf959

OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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