Crashing on XP

[jack_norton]

Hi, I have an user that is a bit desperate because can't play Winter In Fairbrook. I have updated the game to the latest version but she always gets a crash:

The game tries to load, but the "Microsoft Visual C++ Library Error" and another window states, "Winterinfairbrook.exe" has an error in the program.

Asked her the log.txt and she sent me this:

Code: Select all

Sun Jun 03 13:54:57 2012
Windows-XP-5.1.2600-SP3
Ren'Py 6.13.12.1728
 


Windowed mode.
Screen sizes: virtual=(1024, 768) physical=(888, 666)
Vendor: 'ATI Technologies Inc.'
Renderer: 'RADEON XPRESS 200 Series SW TCL x86/SSE2'
Version: '1.4.5645 WinXP Release'
Display Info: <VideoInfo(hw = 0, wm = 1,video_mem = 0
         blit_hw = 0, blit_hw_CC = 0, blit_hw_A = 0,
         blit_sw = 0, blit_sw_CC = 0, blit_sw_A = 0,
         bitsize  = 32, bytesize = 4,
         masks =  (16711680, 65280, 255, 0),
         shifts = (16, 8, 0, 0),
         losses =  (0, 0, 0, 8),
         current_w = 1024, current_h = 768
>

Fixed-function is blacklisted.
Extensions:
   
    GL_ARB_depth_texture
    GL_ARB_draw_buffers
    GL_ARB_fragment_program
    GL_ARB_fragment_program_shadow
    GL_ARB_fragment_shader
    GL_ARB_multisample
    GL_ARB_multitexture
    GL_ARB_occlusion_query
    GL_ARB_point_parameters
    GL_ARB_point_sprite
    GL_ARB_shader_objects
    GL_ARB_shading_language_100
    GL_ARB_shadow
    GL_ARB_shadow_ambient
    GL_ARB_texture_border_clamp
    GL_ARB_texture_compression
    GL_ARB_texture_cube_map
    GL_ARB_texture_env_add
    GL_ARB_texture_env_combine
    GL_ARB_texture_env_crossbar
    GL_ARB_texture_env_dot3
    GL_ARB_texture_mirrored_repeat
    GL_ARB_transpose_matrix
    GL_ARB_vertex_blend
    GL_ARB_vertex_program
    GL_ARB_vertex_shader
    GL_ARB_window_pos
    GL_ATIX_texture_env_combine3
    GL_ATIX_texture_env_route
    GL_ATIX_vertex_shader_output_point_size
    GL_ATI_draw_buffers
    GL_ATI_envmap_bumpmap
    GL_ATI_fragment_shader
    GL_ATI_separate_stencil
    GL_ATI_texture_env_combine3
    GL_ATI_texture_float
    GL_ATI_texture_mirror_once
    GL_ATI_vertex_streams
    GL_EXT_abgr
    GL_EXT_bgra
    GL_EXT_blend_color
    GL_EXT_blend_func_separate
    GL_EXT_blend_minmax
    GL_EXT_blend_subtract
    GL_EXT_clip_volume_hint
    GL_EXT_compiled_vertex_array
    GL_EXT_draw_range_elements
    GL_EXT_fog_coord
    GL_EXT_framebuffer_object
    GL_EXT_multi_draw_arrays
    GL_EXT_packed_pixels
    GL_EXT_point_parameters
    GL_EXT_rescale_normal
    GL_EXT_secondary_color
    GL_EXT_separate_specular_color
    GL_EXT_shadow_funcs
    GL_EXT_stencil_wrap
    GL_EXT_texgen_reflection
    GL_EXT_texture3D
    GL_EXT_texture_compression_s3tc
    GL_EXT_texture_cube_map
    GL_EXT_texture_edge_clamp
    GL_EXT_texture_env_add
    GL_EXT_texture_env_combine
    GL_EXT_texture_env_dot3
    GL_EXT_texture_filter_anisotropic
    GL_EXT_texture_lod_bias
    GL_EXT_texture_mirror_clamp
    GL_EXT_texture_object
    GL_EXT_texture_rectangle
    GL_EXT_vertex_array
    GL_EXT_vertex_shader
    GL_HP_occlusion_test
    GL_NV_blend_square
    GL_NV_occlusion_query
    GL_NV_texgen_reflection
    GL_S3_s3tc
    GL_SGIS_generate_mipmap
    GL_SGIS_multitexture
    GL_SGIS_texture_border_clamp
    GL_SGIS_texture_edge_clamp
    GL_SGIS_texture_lod
    GL_SGI_color_matrix
    GL_SUN_multi_draw_arrays
    GL_WIN_swap_hint
    WGL_EXT_extensions_string
    WGL_EXT_swap_control
Number of texture units: 8
Using shader environment.
Using copy RTT.
Using gl renderer.
Texture testing:

Told her to updated the DX9 and such, but still she seems unable to run it. It's weird since I never had an user with such a crash even if I think her videocard is quite old ? I remember there was a way to set the renderer with a environment.txt file ? thanks

[PyTom]

You can set the renderer by holding down shift on startup.

[jack_norton]

Yes I told her that, but she still gets the crash:

I tried pressing the Shift key before I doubled clicked on the game icon. The screen tries to come on, but the error message appears. I also held the Shift key and then right clicked and picked the Open option, but the error message still appears.