[SOLVED]Users can't open the .exe file because it can't find the .py file

[Ceilyan]

Hello

Another day, another problem. So an user sent me a message to tell me they couldn't open the application they dled on itch. They also sent me a screencap of the error message they keep getting.

It says :

C:\\Users\\user\\Documents\\[GameName]\\lib\\windows-i686\\GameName.exe Could not open C:\Users\user\Documents\[GameName]\GameName.py.

I suggested them to check their antivirus program or try to launch the exe as an administrator. The latter did not work, though. For the former, they didn't reach back.

Could you help me (again. I'm so sorry, I'm a noob when it come to game development ) to solve this?

Thank you very much in advance.

[PyTom]

I'd suggest launching it through the itch app, which takes care of unpacking and setting things up properly.

Without knowing the game, it's impossible to see if the archive is somehow faulty.

[Ceilyan]

Thank you for your answer

Turns out it was the archive's name that was at fault, containing a special character. I renamed it, and now it works with no problem.

Thanks again for your time!