Full screen crashing

[Keinart]

So there's one person that is crashing with my game in Steam and I simply have no idea what is going on since I can't reproduce his problem at all.

>The game starts in windowed mode by default, but when switching to full screen it crashes
>The game is closed forcefully and a message saying "One Thousand Lies is not responding" pops up
>He says his computer has Windows 10, but in the log.txt he has gave me Renpy identifies it as Windows 8. Is that normal?
>His computer is a Win10 HP laptop with 3GB Ram and Intel Arrandale GPU with 64MB shared memory integrated on my Intel core i3 chip. This shouldn't have anything to do with this issue but just in case

Here's the log.txt: http://pastebin.com/wH4yFBiW

It seems that it stops working while loading the "GL_EXT_texture_snorm" so I don't know if this have anything to do with opengl, but it's weird because it works normally in windowed mode. Any idea?

Here's the original Steam thread: http://steamcommunity.com/app/463390/di ... 415444794/

[PyTom]

It's likely bad video drivers. There's a good chance the shift+G menu could fix it.

[Keinart]

So it seems he managed to "fix" it by starting the game through D:\Program Files\Steam\steamapps\common\One Thousand Lies\lib\windows-i686

Now I'm even more lost than before, what's the difference between the executable in the main folder and that one?

[PyTom]

Not much. The way Ren'Py works, the top-level exe runs that one, which loads dlls from it's directory. So you kind of skip a step. Weird.